Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. Please review the following Return & Refund Policy carefully before requesting a return.
30-Day Return Policy
We accept eligible return requests within 30 days after the order has been delivered.
To be eligible for a return, the item must be in the same condition in which it was received. It must be unworn, unused, unwashed, and free from damage, stains, odors, or other signs of use. Where applicable, the original tags, accessories, and packaging should also be included.
Proof of purchase or your order number may be required.
How to Request a Return
Before returning any product, please contact our customer service team by email and provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos or videos if the product is defective, damaged, incorrect, or otherwise has a quality issue
After reviewing your request, we will provide return instructions and, where applicable, the designated return address.
Please do not send a return without contacting us first. Unauthorized returns or items sent to an address other than the designated return address may experience delays in processing.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, personal preference, or other reason not caused by a product defect or our error, the customer is responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to our error.
If you receive an incorrect, defective, or damaged product, please contact us with supporting photos or videos. Once the issue is verified, we will provide an appropriate resolution and instructions regarding return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide clear photos or videos showing the issue.
We will review the information provided and determine an appropriate resolution, which may include a replacement, exchange, return, or refund, depending on the circumstances and applicable law.
Exchanges
If you would like to exchange an eligible item for another size or style, please contact us first.
Exchange availability depends on inventory. Customers may be responsible for return and reshipping costs when the exchange is not caused by a product defect or fulfillment error.
Refunds
Once an authorized return is received, we will inspect the item and notify you of the outcome.
If the return is approved, the eligible refund will be issued to the original payment method. Processing times vary depending on the payment provider or financial institution.
Please note that it may take additional business days for the refund to appear on your account after it has been processed.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons permitted by applicable law. These may include:
- Personalized or customized products
- Gift cards
- Items marked as final sale where legally permitted
- Products that have been worn, washed, altered, damaged after delivery, or otherwise materially changed by the customer
- Certain personal-care or hygiene-sensitive products where returns are restricted for health and safety reasons
If you are unsure whether your item is eligible, please contact us before returning it.
Returned Packages
Customers are responsible for using a reliable and trackable shipping service when returning products.
We recommend retaining your return tracking information and shipping receipt until your return has been processed.
A refund cannot normally be processed for merchandise that has not been received by our designated return facility, subject to applicable consumer protection laws.
Chargebacks and Payment Disputes
If you experience an issue with your order, please contact our customer service team first so that we have an opportunity to resolve the matter through our normal return, exchange, or refund process.
Initiating a payment dispute does not itself constitute a product return. If merchandise must be returned as part of a resolution, the applicable return procedure should still be followed unless otherwise directed by the payment provider or required by law.
Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped. If the order has already shipped, the applicable return procedure may be used after delivery.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law. Where local consumer protection laws provide rights that differ from this policy, those legal requirements will apply.
Contact Us
For return, exchange, refund, or order-related questions, please contact:
Email: yanguoxiong033@outlook.com
Return Address: Please contact customer service before returning an item. The appropriate return address and instructions will be provided after your return request is reviewed.