Legal notice

1. Privacy Policy

BERTSEL ELDARA Privacy Policy

We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

  • Information We Collect: We collect your name, shipping address, email address, and payment information when you place an order.
  • How We Use Your Information: To process orders, send order confirmations, and provide customer support.
  • Information Sharing: We do not sell your personal information to third parties. We only share necessary data with shipping partners to fulfill your orders.
  • Cookies: We use cookies to enhance your browsing and shopping experience.
  • Contact Us: If you have any questions, please reach out to us at [your email address].

2. Refund Policy

Refund & Return Policy

  • Items may be returned within 30 days of receipt for a full refund.
  • Items must be unused and in their original packaging.
  • Refunds will be processed within 5–7 business days after we receive the returned item, back to the original payment method.
  • Custom or final sale items are not eligible for returns or exchanges.
  • Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect.

3. Terms of Service

Terms of Service

By using this website, you agree to the following terms:

  • You must be at least 18 years old, or using the site with parental consent.
  • You agree not to use this website for any unlawful purpose.
  • We reserve the right to modify product prices and terms of service at any time.
  • All content on this website, including images and text, is protected by copyright and may not be reproduced without permission.
  • BERTSEL ELDARA is not liable for any indirect or consequential damages arising from the use of our products or website.

4. Shipping Policy

Shipping Policy

  • Order Processing Time: Orders are processed within 1–3 business days.
  • Domestic Shipping (US): Standard delivery takes 5–10 business days.
  • International Shipping: Delivery times vary by destination, typically 10–20 business days.
  • Tracking: Once your order ships, you will receive a confirmation email with a tracking number.
  • We are not responsible for delays caused by customs or carrier issues outside our control.